Privacy Policy
Effective Date: 14.08.2026
This Privacy Policy describes how your personal data is collected, used for what purposes, shared with whom, and protected on RegoPlay operated by https://regoplay.com .
The scope of the policy is what the site actually uses is limited to features: the following sections are automatically generated based on the modules, widgets, and integrations active on this site. Sections belonging to an unused service are not included in this text.
2. Personal Data We Process
The following data is always processed for the core operation of the site:
- Identity and contact information: name, surname, email address and phone number information you have provided to us
- Transaction security: IP address, session logs, browser and device information, mandatory cookie data
- Request records: the content and history of communications you have had with us
Any other data processed is only included below if the relevant service is active on this site.
3. Our Processing Purposes
- Fulfillment of your requests and applications
- Ensuring account and session security
- Compliance with legal obligations (tax, trade, consumer legislation)
- Prevention of fraud and misuse
- Measurement and improvement of site performance
4. Legal Bases (KVKK Article 5)
- It is mandatory for the formation or performance of a contract
- It is explicitly provided for by law and is necessary for the fulfillment of a legal obligation
- Data processing is mandatory for the establishment, exercise, or protection of a right
- Our legitimate interests, provided that they do not harm your fundamental rights and freedoms
- Your explicit consent (for commercial communications, cookie-based marketing, etc.)
5. Who do we share with?
Your data is limited solely to the relevant purpose, and is shared with IT infrastructure and hosting providers, financial and legal advisors, and authorized public institutions and organizations upon request. The scope of data sharing for each additional service active on the site (such as payment, shipping, marketplace, messaging, measurement, etc.) is also specified in the relevant section below. In cases where data transfer abroad is required, the conditions stipulated by KVKK are complied with.
6. Retention Periods
- Commercial ledgers and documents: 10 years (Turkish Commercial Code)
- Tax and invoice records: 5 years (Tax Procedure Law)
- Membership and communication records: a reasonable period after the relationship ends
- Commercial communication consent records: 3 years from the withdrawal of consent
- Traffic and transaction security records: as per the legislation's requirements
Your data will be deleted, destroyed, or anonymized at the end of these periods.
7. Data Security
Your data is protected by administrative and technical measures such as authorized access, encryption, secure connection (SSL/TLS), logging, and regular backups. Our staff is bound by confidentiality obligations.
8. Cookies
The full list of cookies used on the site, the service they belong to, and their retention periods are published on the Cookie Policy page; that list is also generated from the services that are actually active on this site. Non-essential cookies only operate with your consent, and you can change your preferences at any time.
9. Membership and Account Data
When you create an account on the site, your full name, email, phone number, and an irreversible hash of your password are processed. Login logs, IP address, and device information are retained for account security and to prevent abuse. You can view and edit your account and the information in it from the dashboard, as well as request the deletion of your account; upon a deletion request, records subject to legal retention obligations are stored in a limited manner until their retention period expires.
10. Order and Invoice Data
When you place an order, your delivery and billing address, order details, total amount, and invoice records are processed. This data is used to prepare the order, issue invoices, manage return and warranty processes, and comply with tax regulations regarding data retention. In the case of a corporate invoice request, the tax office and tax identification number are also processed.
11. Payment Data
Payments are collected through licensed payment institutions. Your card number, expiration date, and CVC information are not visible to us and are not stored by us; this information is transmitted directly to the payment institution's infrastructure. We only keep data that helps match the transaction, such as the transaction result, transaction number, amount, installment information, and the first/last digits of the card. If you choose to use the card storage feature, the card information is again stored with the payment institution and only a reference (token) is returned to us.
12. Delivery and Shipping Data
In order for the shipment to be delivered, your full name, delivery address, and phone number are shared with the selected courier company. The courier company also processes this data as a data controller within the scope of its own privacy policy. Shipment tracking records (acceptance, distribution, delivery) are retained by us to monitor order and return processes.
13. Vendor Data
The trade name, authorized representative, contact, tax, and bank/IBAN information of businesses operating as sellers on the site are processed to establish seller agreements, execute payout and payment processes, and fulfill legal notification obligations. For an order, the recipient details necessary for delivery are transferred to the relevant seller.
14. Form and Request Data
When you fill out the contact, offer, and application forms on the website, the name, contact information, and message content you share are processed for the purpose of evaluating your request, responding to you, and tracking the history of your request. We recommend that you do not write any sensitive information (ID number, health information, card details) that is not required in the form's message field. Unless you have specifically indicated your consent to receive commercial communications, your form data will not be used for marketing purposes.
15. Notifications and Device Data
When you accept to receive notifications, your browser/device notification address (token), device type, and language information are processed. This data is solely used for sending notifications and measuring the success of the delivery. You can revoke the notification permission at any time through your browser or device settings; when you do so, your record is deleted.
16. In-store Sales
For sales made in physical stores, your name, surname, and contact information may be processed for invoice and warranty procedures. In-store sales records are only matched with your online account upon your request.
17. Your Rights (KVKK Art. 11)
- Learning whether your personal data is processed
- Requesting information regarding this if it has been processed
- Learning the purpose of processing and whether it is used in accordance with its purpose
- Knowing the third parties to whom it is transferred domestically or abroad
- Requesting correction if it has been processed incompletely or inaccurately
- Requesting its deletion or destruction
- Requesting notification of correction/deletion processes to the third parties to whom data has been transferred
- Objecting to an outcome against you resulting from analysis exclusively by automated systems
- Requesting compensation if you suffer damage due to unlawful processing
19. Changes
This policy may be updated in accordance with regulations and service changes. When a new module, widget, or integration is enabled on the site, the corresponding section is automatically added to this text; when removed, it is removed from the text. The current version is always published on this page.
